Frequently asked questions

Quick answers about donating, getting help, privacy and volunteering.

10 questions
Explore our frequently asked questions to learn more about donations, assistance, membership, volunteering and our welfare initiatives.
01How can I donate?

Open the Donate page, choose an amount, enter your name and email, then pay using the bank or UPI details shown and send us your transaction number. You can follow your donation under "My donation status".

02How will I know my donation was received?

We check our bank account and then email you an official receipt (PDF). You can also download it from "My donation status" using your reference number and your email or phone.

03Can I get a tax benefit for my donation?

Tax approvals depend on the certificates that are valid at the time of your donation. Please see the Registrations page for the details we hold and confirm with us before you claim any benefit.

04Who can ask for help?

Anyone in Jammu, Kashmir and Ladakh: persons with disabilities, women, families needing marriage assistance, people facing domestic violence or dowry problems, people affected by drug addiction, orthopaedic patients and others. Use the Request help form.

05Wan I receive an 80G certificate for income tax purposes?

Eligible donations may qualify for tax benefits under Section 80G of the Income Tax Act, subject to the Society holding valid 80G approval at the time of donation and fulfilment of applicable conditions. Eligible donors can request the certificate by providing the required details. Please contact us to confirm the current eligibility.

06Is my personal and donation information safe?

Yes. We respect your privacy. Your personal information, contact details and donation records are treated confidentially and are used only for legitimate organisational, communication and statutory purposes.

07How long will it take to get a reply?

Our team contacts you on the phone number you give. Urgent requests, such as domestic violence cases, are marked urgent. Please keep your phone reachable.

08How can I volunteer or become a member?

We warmly welcome compassionate individuals who believe in serving humanity and making a meaningful difference in society. Whether you wish to contribute your time, professional skills, experience or dedication, your involvement can help us reach more people in need and strengthen our humanitarian initiatives. You can register your interest through our Volunteer Registration Volunteer page or Membership Application sections Become a member page.
Our team will review your submission and get in touch with you regarding the next steps.
Together, let us build a compassionate community where every helping hand brings hope and every effort makes a difference.
Any applicable membership fee and related details are clearly mentioned on the Membership page. .

09Will I be informed about where my donation is utilised?

Absolutely. We believe every donor deserves transparency. Your contribution will be utilised for social welfare activities such as medical assistance, disability support, winter relief, support for poor families, educational assistance and other humanitarian initiatives. You may contact us to know about the utilisation of your contribution. .

10Will I be invited to visit or participate in your activities?

We would be delighted to welcome our donors and well-wishers to our programmes, awareness camps, distribution drives and other social welfare activities. Depending on the nature of the programme, you may be informed about upcoming events and invited to participate..

11Where do you work?

Our head office is at Kadlabal, Pampore (district Pulwama). We work across Jammu, Kashmir and Ladakh.

12How can I contact you?

Call or WhatsApp +91 60068 51595, email jkywds2013@gmail.com, or visit us at Gugroo Manzil, Near W.T. Kadlabal, Pampore, Pulwama, J&K 192121.

Still have a question?

Call or WhatsApp us, or send a message. We are happy to help.

Contact us Request help
💬 WhatsApp +91 60068 51595